ORDERING ONLINE

PROCESS

Once you have placed your order we will get back to you via email, providing information about the further process and payment. In case you requested a personalization of the product, the possibilities will be explained in this email. Please note that the placement of an order in the website, it not an obligation for you to finalize the request.

PRICING

The prices displayed (do not) include VAT and shipping costs.

DELIVERY

We deliver most of our products worldwide, cooperating with parcel services like CTT. Once your product is dispatched, you will receive an email containing the tracking info that allows you to always check the status of your delivery.

HOW LONG DOES IT TAKE?

As the majority of our products will be manufactured upon request only, it takes between 14 and 16 weeks to produce and deliver the goods. Accessories and lamps are held on stock therefore the delivery time is shorter with xx –xx weeks.

WHAT ARE THE SHIPPING COSTS

The prices displayed, do not include shipping costs as they vary, depending on shipping location and individual weight of the product. The shipping costs for you will be included in the email you receive after placing the order on the website.

PAYMENT

As there is no payment on the website, your order will be confirmed as soon as we receive your payment. There are two possibilities of payment you can choose from.

  • Direct Bank Transfer
  • Paypal

RETURNS

In case you receive your product damaged or faulty please contact us at email@pedrosottomayor.com.

You will receive full refund of the product if you return it within 14 days after the delivery date and send it back in its original packing without showing any signs of use. In case of a return the costs are at your expense.

We apologize but we cannot take back customized goods and those that got manufactured upon your request.