ORDERING ONLINE

PROCESS

Please note that the placement of an order in the website it’s not an obligation for you to finalize the request, or for the company to supply you the goods. It’s a start of a relation with one from our side that will be in charge of your desire since that moment.

    Once you have placed your order we will get back to you via email, providing all the information with the final quotation, delivery date, transport, and payment conditions. In case you requested a personalization of a product, the possibilities will be explained in this email too.

PRICING

The prices displayed do not include VAT and shipping costs

    For deliveries outside a European Member State, you may have to pay additional taxes or import duties. Pedro Sottomayor will not be held responsible for any additional taxes or duties incurred by your country.
    We try our best to always display the correct prices on the website, but there might occur data errors that can show a wrong price.

PRODUCTS

The products displayed in this website are just samples and not necessary equal to the ones you will receive. As the majority of them are manufactured in natural materials and crafted by hand they have the beauty of being always different and unique. But it’s our point of honour in maintaining always it’s high quality.

HOW LONG DOES IT TAKE?

As the majority of our products will be manufactured upon request only, it takes between 8 and 12 weeks to produce and deliver the goods. Accessories and lamps are held on stock, therefore the delivery time can be shorter between 2 and 6 weeks.

PAYMENT

Your order will be approved as soon as we receive your confirmation and payment. There are two possibilities of payment you can choose from: Direct Bank Transfer or Paypal

DELIVERY

We deliver most of our products worldwide, cooperating with several parcel services. Once your product is dispatched, you will receive an email containing the tracking info that allows you to always check the status of your delivery. We  do not show any delivery prices on the website as we individually always try to find the best solution for you.

WHAT ARE THE SHIPPING COSTS

The prices displayed, do not include shipping costs as they vary, depending on shipping location and individual weight of the product. The shipping costs for you will be proposed in the email you receive after placing the order on the website.

RETURNS

For smaller items you will receive full refund of the product if you return the products within 30 days after the delivery date and send it back in its original packing, both without  any signs of use and in resellable condition. In case of a return the costs are at your expenses.

We apologize, but we cannot take back goods that got manufactured upon your request.

In case you receive your product damaged or faulty please take photos of it’s package, damages or other detail and contact us at email@pedrosottomayor.com. We will evaluate each situation and act as needed to solve it as soon as possible.

COLLABORATIONS

For any inquiries concerning retail, large orders, partnerships or project requests please contact us and we will find a solution together. We welcome proposals in these terms.